Definitions
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being processed.
Child/Kid – a natural person under 16 years of age.
Bio – a biography or short biographical profile provided by the user to set up an account on our website, which is displayed publicly and can be view by anyone who visits our website.
Users – a person who visits our website
Lifetime – the period of time during which the website (virginhairdirectory.com) exists.
Information About Us
Virgin Hair Directory is an online marketing directory platform operated by Virgin Hair Directory, London in the England (“Our Website” “Our Site”, “Our”, “Us” or “We” refers to virginhairdirectory.com or Virgin Hair Directory staff). Data Protection Officer: Mo Cameron. Email address: info@virginhairdirectory.com
Virgin Hair is committed to safeguarding your privacy. Contact us at info@virginhairdirectory.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Under the GDPR, we need to have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:
What data do we collect?
Businesses – we collect on our website your business name, business address, business telephone number, website, social media information, photos, videos, any other business information provided by you to us. The information we collect but do not display are your personal email, personal telephone number, billing address and IP address.

Customers – we collect on our website, name, email address, contact number, IP address and any other information you provided by you to us.

Registered Users – we collect location, IP address, name, username, email address, photos, videos and any other information provided by you to us

Unregistered User – we collect your location and IP address.

How do we collect your data and what personal data we process?
We collect various personal data to provide you with the best service. What data are involved depends on how you use our website. You can use our website in the following ways: You only visit our website:

When you visit our website we collect data on the pages you visited while on our site, the make, model and operating system, IP address, browser type and mobile device identifiers.

If you purchase a product/service in our online store: We collect your name, shipping and billing address, email address, telephone number, business information, website’s URL, social media information, what products/services you have ordered and your IP address. Your name and address is the only personal data shared with Royal Mail, who handles our deliveries.

You shop in our online shop but do not finalise your order: We collect your name, address, email address, telephone number and IP address.

You chat with us via our website: We collect your IP address, the length of your visit, the information you provided, email address and any other information you give voluntarily.

You give feedback or post reviews via our website. We collect your name, email address, images you sent us to be uploaded to the website and IP address any other information you give voluntarily.

You use the customer service: If you contact us we collect all the information you provided in the email and (IP address, telephone number and email address)
Your first name or/and username will be displayed publicly if you register to use our forum. Your name will also be displayed if you guest post for our website.

If you use our forum: We collect your IP address, name, user name, location, email address and any other information you give voluntarily.

Make a payment for a product/service: We only use PayPal to process our payments when making a purchased you will be redirected to PayPal’s website and they will collect information on you to complete the payment process. Please read PayPal’s Privacy Policy for more information. On our website, we collect your name, address, contact number, email address.

Registered Users (non business) we collect you name, location, email address, bio information provided, contact number, IP address.

Registered Users (Business)
The type of business data that Virgin Hair Directory process about you may be:
Basic contact details such as name, address, telephone number and email.
Demographic Information such as date of birth, and gender
Employment information position and title in the business, including preferences and interests in professional context
Feedback, comments, forum interactions or questions about, listed business, events or concerning our products and services
Content you have uploaded such as photos and video, business information
Photos or video of you, your staff, your customers, in and outside your business and your products.
Unique user information such as login ID, username, password and security questions
Traffic information as provided by your web browser such as browser type, device, language and the address of the website from which you arrived and other traffic information such as IP address
Email behaviour such as which emails from Virgin Hair Directory you open when and how
Other personal data contained in your profile that you have freely given away on third party social networks such as Facebook, Instagram etc.
As data controller, Virgin Hair Directory does not normally process sensitive personal data about you.
Business and Event Listings this content will be publicly displayed on Virgin Hair Directory’s website with the information you provided about your business.

Cookies to make your browsing experience on our website run as smooth and effortless as possible.

We collect information about you to make your experience on our website run smooth as possible. To allow us communicate with you in respond to regarding a question you asked or a service you used on our website.

How will we use your data?
We may need to use some information about you to:
personalising our online tools and/or databases for you to give a pleasant experience when browsing our website.
supplying services and support to you
manage those services we provide to you
enable your use of the Service
investigate any concerns or complaints you have about or our services
check the quality of services you receive
help with research and planning of new services
send statements, invoices, and payment reminders to you, and collecting payments, notifications from you
send you email notifications that you have specifically requested
send you non-marketing communications
deal with inquiries and complaints
verify compliance with the terms and conditions governing the use of the Services

How do we store your data?
We store your data on a cloud based customer relationship management service based in Europe.

We undertake to use, and to have our business partners and service providers’ use, commercially reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Only our staff with work related needs have access to your data. The office premises have controlled access.
Any paperwork with personal data is keep behind a double locked workspace.

What are your data protection rights individuals can exercise?
• the right to be informed
• the right of access
• the right to rectification
• the right to erasure
• the right to restrict processing
• the right to data portability
• the right to object to processing
• the rights in relation to automated decision making and profiling
• Right to be informed

What are cookies?
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
How do we use cookies?
We use Google Analytics to count the number of visitors to the site and tell us things like which pages are most popular, how long visitors spend on a page and the average number of pages viewed. This works through cookies, but they don’t tell us who you are or send us any personal information about you.
The software we use to add content to this site uses cookies. For example; to note you have hidden the message about cookies that appears at the top of the page or to enable the forms on the site to work correctly.
We use content from other sites such as YouTube, Google Maps, Instagram, Twitter and Facebook and they may set cookies on your computer. Follow the links to find out more about how these sites use cookies.
How to manage cookies.
You can delete cookies stored on your computer or change your privacy settings at any time through your browser settings. Follow the links to find out more.
What happens if I don’t allow websites to send me cookies.
This website will still work and you will be able to get the information you need from it. It means we won’t be able to monitor how you use our site to help us make it as useful as possible.
In the future we may add features that rely on cookies and you would not be able to benefit from them. We will update the information on this page when this applies.
Other websites that use cookies to provide many of their personalisation features will not work properly if you decline cookies.
What types of cookies do we use?
Necessary Cookies
These Cookies are vital in order to allow you to move around virginhairdirectory.com and use its features, such as contacting us though online chat, sending information requests, using contact forms, giving your feedback or forum interaction`.
Performance Cookies
These Cookies collect information about how visitors use virginhairdirectory.com, These Cookies don’t collect information that identifies a visitor. All information these Cookies collect is aggregated and therefore anonymous. It is only used to improve how virginhairdirectory.com works.
Functionality Cookies
These Cookies allow virginhairdirectory.com to remember choices you make (such as your user name, language, or preferences) and provide enhanced, more personal features. These Cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.
Targeting/Advertising Cookies
These Cookies are used to deliver adverts more relevant to you and your needs. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our digital advertising campaigns. They are placed by third party advertising networks on our behalf and with virginhairdirectory.com’s permission. They remember that you have visited virginhairdirectory.com and this is shared with other organisations such as media owners.
How to manage your cookies
Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates. We also provide our own cookie management tool for you to make more specific choices about how cookies are used for your visits to our site.
We use various third parties to provide us with information to help us learn about how users use our website. To find out more about how we use these third party services click on their names, below, to view their websites and privacy policies:
We also use third party cookies, as will your browser. These are cookies that may be read by third parties (for example if you have used social sign-on and have the option to like or comment using your social media account).
Privacy policies of other 3rd party tools used on our website.
Live Chat
Google Analytics
• Changes to our privacy policy
• How to contact us
How to contact the appropriate authorities
Information Commissioner’s Office (ICO) Helpline on 0303 123 1113
What data do we collect?
Our Company collects the following data:
• Personal identification information (Name, email address, phone number, etc.)
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How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
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Our Company may also receive your data indirectly from the following sources:
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How will we use your data?
Our Company collects your data so that we can:
• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.
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If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.
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When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Our Company securely stores your data at .
Our Company will keep your for . Once this time period has expired, we will delete your data by .
Marketing
Virgin Hair Directory would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
We do not give your personal data to 3rd party companies for marketing.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Virgin Hair Directory from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please click here.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
• Keeping you signed in
• Understanding how you use our website
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What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
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How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.