Virgin Hair Buyer’s Information

Your Guide to Using Virgin Hair Directory

Virgin Hair Directory has been created to help hair buyers research hair vendors, learn more about hair, read other buyers’ experiences and make better-informed decisions before spending their money.

This page explains how to use Virgin Hair Directory, what the information on the website means, what you should check for yourself and how you can help other hair buyers by sharing your own experiences.

Virgin Hair Directory is a research and information platform. We do not sell hair directly and we are not involved in transactions between buyers and hair vendors.

1. What You Can Use Virgin Hair Directory For

You can use Virgin Hair Directory to:

Search our database of hair vendors
Discover vendors you may not have heard of before
Find vendors by location, hair type or other available filters
View information about individual hair vendors
Read customer reviews where available
Compare different vendors
Learn about Virgin, Raw and Remy hair
Read Hair Articles and buying information
Join discussions in The Hair Buyers Forum
Share your own genuine experiences
Report incorrect information or concerns
Research before deciding where to spend your money

Our aim is to bring useful hair-buying information together in one place.

2. Using the Hair Vendor Database

The Hair Vendors section allows you to search and browse businesses that sell hair and related products.

A vendor listing may contain information such as:

Vendor name
Website
Location
Countries served
Hair types
Hair textures
Extensions available
Wigs
Bundles
Closures
Frontals
Contact information
Social media
Delivery information
Customer reviews
Ratings
Other relevant vendor information

The information available will vary between listings.

Some listings may contain considerably more information than others.

3. A Listing Is Not a Recommendation

Being listed on Virgin Hair Directory does not automatically mean that Virgin Hair Directory recommends, approves, guarantees or endorses that vendor.

A business appearing in our database means that information about that business has been added to the directory.

You should still carry out your own research before purchasing.

4. Always Check the Vendor’s Own Website

Hair businesses can change their:

Prices
Products
Delivery times
Returns policies
Refund policies
Contact details
Website addresses
Social media accounts
Hair ranges
Terms and conditions

Although we aim to keep our information useful, we cannot guarantee that every piece of information in every listing will always be completely up to date.

Before buying, check important information directly with the vendor.

5. Use the Filters to Narrow Your Search

Our directory may allow you to search or filter vendors using information such as:

Country
Hair type
Hair texture
Extension type
Product type
Services
Features
Other available categories

Filters are designed to help you narrow down the database.

Being shown in a particular search result does not mean that the vendor is the best vendor for that category.

Use the results as a starting point for your own research.

6. Compare More Than One Vendor

Do not feel that you have to buy from the first company you find.

Use Virgin Hair Directory to compare different businesses.

You may want to compare:

Products
Prices
Hair types
Customer reviews
Delivery options
Returns policies
Customer service
Website information
Ratings
Buyer experiences

Different buyers will have different priorities.

The right vendor for one person may not necessarily be the right vendor for someone else.

7. Understanding Reviews

Buyer reviews are an important part of Virgin Hair Directory.

Reviews can help you understand what another customer experienced when dealing with a particular vendor.

Where available, reviews may discuss areas such as:

True to Length
Lustre
Shedding
Tangling
End Quality
Value for Money
Fullness and Density

Reviews may also contain written comments, photographs or other information submitted by the reviewer.

8. Reviews Are Individual Experiences

A review represents the experience and opinion of the person who submitted it.

It does not necessarily represent the opinion of Virgin Hair Directory.

Two customers can buy from the same vendor and have different experiences.

For this reason, we recommend reading several reviews where possible rather than making a decision based on one review alone.

Look for patterns across different customer experiences.

9. Genuine Reviews Only

Reviews submitted to Virgin Hair Directory should reflect a genuine customer experience.

Depending on the circumstances, we may ask a reviewer for evidence relating to their purchase.

This could include:

Order confirmation
Receipt
Invoice
Delivery confirmation
Vendor correspondence
Original photographs
Other reasonable evidence

Please see our Review Policy for full information about how reviews are handled.

10. A Positive Review Is Not a Guarantee

Even where a vendor has received positive reviews, this cannot guarantee that every future customer will have the same experience.

Businesses, products, suppliers and individual batches of hair can change.

Use reviews as part of your research rather than as a guarantee.

11. A Negative Review Does Not Automatically Mean a Vendor Is Bad

Businesses can receive complaints.

One negative review does not automatically mean that every customer will have a bad experience.

Consider:

What happened
How recent the review is
Whether other buyers reported similar problems
Whether the vendor responded
Whether the problem was resolved
The overall pattern of reviews

The purpose of the review system is to help buyers see different experiences and make their own decisions.

12. Sponsored and Featured Vendors

Virgin Hair Directory may offer vendors paid advertising, sponsored placements or enhanced visibility.

Where required, paid commercial content will be identified appropriately.

Paying for advertising or additional visibility does not entitle a vendor to:

Better customer ratings
Positive reviews
Removal of genuine negative reviews
Preferential review moderation

Advertising and customer reviews are separate.

13. Virgin Hair Directory Does Not Process Your Hair Purchase

Unless we clearly state otherwise for a particular service, Virgin Hair Directory is not the seller when you purchase hair from a vendor listed on the website.

Your purchase is made directly with the vendor.

The vendor is responsible for matters relating to its own transaction, including:

Payment
Order processing
Delivery
Product quality
Returns
Exchanges
Refunds
Customer service
Product warranties or guarantees

Always read the vendor’s own terms before purchasing.

14. Leaving Virgin Hair Directory

Vendor listings may contain links to external websites or social media accounts.

When you follow an external link, you are leaving Virgin Hair Directory.

That external website will have its own:

Privacy policy
Cookie policy
Terms
Security arrangements
Returns policies
Purchasing procedures

Review those before providing personal information or making a payment.

15. Research Before You Pay

Virgin Hair Directory is designed to help with research, but the final buying decision belongs to you.

Before making a purchase, consider checking:

The vendor’s website
Contact information
Returns policy
Refund policy
Delivery information
Reviews
Product descriptions
Hair specifications
Payment options
Customer service information

If something important is unclear, ask the vendor before purchasing.

16. Be Careful With Large Purchases

Hair can be expensive.

Some buyers spend hundreds of pounds on bundles, wigs or extensions.

Take your time before making a large purchase.

Do not feel pressured into buying because of:

Countdown timers
Limited-time claims
Social media pressure
Influencer content
Promotional messages
A single positive review
A large discount

Research first and make the decision that is right for you.

17. Keep Your Purchase Information

It can be useful to keep:

Receipts
Order confirmations
Product descriptions
Emails
Messages
Tracking information
Photographs
Screenshots where appropriate

If something goes wrong, this information may help when contacting the vendor or explaining your experience.

It may also help if you later decide to submit a review to Virgin Hair Directory.

18. Use Hair Articles to Learn Before Buying

The Hair Articles section is designed to help buyers understand the hair industry.

Topics may include:

Virgin hair
Raw hair
Remy hair
Hair extensions
Wigs
Closures
Frontals
Hair textures
Hair maintenance
Buying terminology
Hair care
Common hair-buying questions

Hair terminology is not always used consistently throughout the industry.

Our articles are designed to help you understand the terminology and ask better questions before buying.

19. Use The Hair Buyers Forum

The Hair Buyers Forum gives members a place to discuss hair with other people.

You may use the forum to:

Ask questions
Talk about hair vendors
Discuss hair products
Share buying experiences
Ask for opinions
Discuss Virgin, Raw and Remy hair
Talk about wigs and extensions
Discuss problems
Recommend products or vendors based on genuine experiences
Help other members

Forum posts are created by members and do not automatically represent the views of Virgin Hair Directory.

20. Help Other Hair Buyers

Your experience can be useful to another person.

If you have purchased hair, consider sharing an honest review.

You can talk about both good and bad experiences.

A useful review may explain:

What you bought
Where you bought it
What you expected
What arrived
How the hair performed
How customer service handled any problem
Whether you would purchase again

Keep your review factual and based on your own experience.

21. Praise Good Vendors Too

Reviews are not only for complaints.

If you received good hair or excellent service, share that experience too.

Positive experiences can help other buyers discover vendors worth researching.

They can also give good businesses recognition for providing a positive customer experience.

22. Report Problems With Directory Information

If you notice information in a vendor listing that appears to be:

Incorrect
Out of date
Misleading
Linked to the wrong business
Using a broken website address
Showing incorrect contact information

please report it to Virgin Hair Directory.

We want the database to become more useful and accurate as it grows.

23. Report Suspicious Reviews or Content

If you believe a review, forum post or other content may be:

Fake
Misleading
Spam
Abusive
Impersonating somebody
Using stolen photographs
Advertising disguised as a customer experience
Otherwise breaking our rules

please report it.

We may investigate content and take action in accordance with our policies.

24. Protect Your Personal Information

Do not publicly post information such as:

Bank details
Full card numbers
Passwords
Private login information
Identification documents
Your full home address
Someone else’s private personal information

Use care when sharing screenshots because they may contain information you did not intend to make public.

25. Vendor Contact Through the Website

If Virgin Hair Directory provides a way to contact or visit a vendor, remember that the vendor is a separate business.

Virgin Hair Directory does not control how an independent vendor operates its business.

Always confirm important information with the vendor itself.

26. Information Can Change

Virgin Hair Directory is a growing website.

The directory, reviews, forum, articles, categories and features may change as the platform develops.

New vendors may be added.

Information may be updated.

New reviews may appear.

Businesses may close or change ownership.

For important purchasing information, always check the most recent information available.

27. Virgin Hair Directory Is a Research Tool

The best way to use Virgin Hair Directory is as one part of your research.

We want to help you:

Discover

Find hair vendors and products you may want to investigate.

Learn

Understand hair terminology and the products you are considering.

Compare

Look at different vendors and buyer experiences.

Ask

Use the community to ask questions.

Share

Tell other buyers about your own genuine experience.

Decide

Use the information you have gathered to make your own buying decision.

28. Our Goal for Hair Buyers

Virgin Hair Directory is being built around one simple idea:

Hair buyers should have better information before spending their money.

We want to create a useful place where buyers can research vendors, learn about hair, read genuine experiences and talk openly about their purchases.

The more useful information buyers share, the more useful the platform can become for everybody.

Before You Buy

Use Virgin Hair Directory to:

☐ Search the Hair Vendor database

☐ Compare several vendors

☐ Read available reviews

☐ Read relevant Hair Articles

☐ Search The Hair Buyers Forum

☐ Check the vendor’s own website

☐ Read its delivery and returns information

☐ Ask questions if something is unclear

☐ Keep your order information

☐ Make your own informed decision

Need Help?

If you have a question about using Virgin Hair Directory, need to report incorrect information or want to raise a concern about content on the website, please use our Get In Touch page.

For more information, please also read our:

Review Policy

Terms & Conditions

Privacy Policy

Forum Terms, Community Rules & Privacy Notice

Advertising, Affiliate & Review Disclosure